Welcome to Hartley Home Care.
We have been providing a wide range of very high quality services for children, elderly and disabled people in Cornwall and North Devon for 25 years.
Many of our clients come to us a result of a direct approach to us by their families, but we also have strong links with medical practices, social agencies and charities, which utilise our specialist services and recommend them to their clients.
We constantly liase with the NHS, medical practitioners and families to ensure the highest quality of day-to-day care for people in their own homes. However, we also provide a range of specialist services which include Alzheimer's and dementia care, convalescence and respite care for families who may need a break from day-to-day caring duties.We offer services to those with learning and physical disabilities and we are able to provide comprehensive, specialised home care for individuals who face these challenges. We offer a wholly person-centred service which is uniquely tailored to each customer.
Our main services include:
As the leading home care specialist in England and Wales, we’re passionate about providing the highest quality of care. And we’ve been doing just that for over 25 years.
Flexible home care
- Full range of services – visits from 30 mins a week
- Respite care – extra help so your normal carer can have a break
- Overnight care – continuous support or a trusted someone on hand
- Nursing care – expert support from our nurse-led team
- Specialists in dementia care – every carer is trained to support someone living with dementia
- Personal care – available for any daily tasks you may need support with
- Elderly care – tailored social health care and well-being plans
How we care
- We’re local to you
- We’re not an agency – we employ every carer directly
- All of our carers are expertly trained and DBS checked
- We’re a family-run business and Cornwall's experts in home care since 1996
We’re fully regulated and accredited by the CQC
Personalised Care Packages
During a home care assessment, your local Helping Hands care manager will take you step-by-step through the essential information to create your unique support plan, based around your daily routines and what is important to you. They will go through the full checks and procedures, such as for medication support, allergies and health and safety, to ensure your, and your carer’s safety.
We will regularly review your support plan and carry out carer supervisions so we can respond to any changes and arrange for extra training or support if it is needed.
Smart procedures and checks are essential for ensuring a high-quality service and the welfare of our customers and carers. We’ve invested in state-of-the-art technology so we can easily coordinate home care visits and safely set-up and oversee care packages.
We use secure mobile technology for monitoring home care visits. This involves each of our visiting carers being issued with a work mobile phone so they can quickly clock-in and clock-out every time they visit a customer.
This real-time monitoring means your local branch has a snap-shot of where all of their carers are at any one time. On the rare occasion that there’s a delay or problem, they will keep you up-to-date and make other arrangements if needed.